Robots and automated processes have experienced wide-scale adoption during the last few years, removing the doubt that they will replace human jobs. Many businesses are using robotic process automation (RPA) to boost the workplace’s productivity, where humans and robots work side by side. In addition to increasing the workplace, RPA is also actively lowering the cost of daily processes. With the proper implementation of RPA, it is possible to put the time and energy of the employees into better tasks instead of monotonous and repetitive tasks. Here is how many businesses worldwide are using RPA to enhance workplace productivity.

1. Task automation

RPA can streamline a wide variety of business processes to increase operational efficiency. It can easily take care of the repetitive and monotonous tasks which often keep an employee busy. Subsequently, it releases the employee to engage in productive work, which requires analytical and logical skills like creating survey questions for McDVoice. Research indicates that implementing RPA for such tasks speeds up the process by up to five folds and reduces the error margin by 80%.

Also, RPA is very scalable and can grow along with the company’s growth. Therefore, in the long run, it also helps businesses to save money.

2. On-time executions

The businesses can schedule RPA bots to get started with a task at a scheduled time. For example, using an RPA bot, you can schedule the distribution of MyBKExperience survey forms to the week’s customers at 9 a.m. on Monday. This on-time process execution is highly crucial to ensure business continuity. Moreover, it helps the team members complete a project or task well within the deadline.

3. Reduced workload for IT departments

Many businesses are now either digitally transformed or are in the way of it. When a company undergoes a digital transformation, the workload of the IT department heavily increases. However, RPA can reduce this workload by automating many processes, such as scheduling and monitoring workflows. Such automation is helpful in workflow lifecycle management, cloud management, KPI monitoring, SLA, and data warehouse management.

Also, tasks such as system updates, employee onboarding, and offboarding are mundane tasks, and businesses can use RPA for the same. It, in turn, frees the IT team members to focus on jobs of higher value.

4. Better data collection and quality

RTA can engage in data mining, which is labor-intensive when done manually. It can collect a large amount of data from the web and extract the required information. Also, companies can use RPA to gain real-time data information, which is crucial in the dynamic market.

Apart from helping in data collection, RPA also improves its quality. As discussed above, RPA reduces the error by a considerable margin. Consequently, it provides users with high-quality data which is more reliable. According to studies, the accuracy level of manually collected data is 62%, whereas the exact figure for RPA is close to 99%.

5. Increased employee satisfaction

When RPA frees employees from mundane and repetitive tasks, the employees get the time to engage in more productive work. It improves employee satisfaction as they feel they are engaging in jobs of higher value and are essential for the company’s growth. In addition to allocating the free time to engage in more high-value work, the employees also get the opportunity to utilize this time to learn new skills or engage in new projects.

RPA helps businesses to utilize the human resource of the companies properly. On the other hand, it boosts the employees’ morale, increasing job satisfaction.

Where can businesses use RPA?

Businesses can use RPA in all segments, including human resources, customer service, data management, IT operations, and sales and marketing. For example, RPA can help human resources to manage employee information better. It plays a particularly crucial role in customer service, where it can aid the customer with their queries and complaints. Most often, no human internet is required in this process, and RPA, to a large extent, can deal with the customer’s queries. Similarly, it can help the sales and marketing types to collect and analyze necessary data.

RPA has become an industry standard now. Many businesses have integrated it with the company’s processes to scale and improve the ROI of the business. Organizations that have implemented it are reaping its benefit through better productivity and reduced cost.