Smart Broken (2)

“there are two people in earth isang manloloko at isang nagpapaloko..it happens we are one of them..have u ever figured it out? False publicity victim tayo..tiis na lang kc nagpaloko tau e….cheer up..you buy a monthly subscription of 999 pesos of hardship and trials..hehehehe”

–pyth7 of pinoywifi.com

Actually, part 3 na ito ng Smart broken series ko. Hindi ko pa lang nasusulat yung part 2. Aayusin ko, promise.

Bukod sa maraming buhay na kinitil at mga pag-aaring sinira, nag-iwan din ng ilang araw na brown out ang bagyong Milenyo. Nang bumalik na ang kuryente, nalaman kong nawala ang Smart Bro connection ko. Hindi ako agad tumawag ako sa customer service nila dahil alam kong maraming nasira ang bagyo. Siguradong nagkaproblema lang yung mga cellsites nila. Makalipas ang dalawa o tatlong araw, nang unti-unti nang bumabalik sa normal ang lahat, tinawagan ko na ang Smart Bro.

Mas mabait na ako ngayon, di gaya nang dati. Ayoko kasing ma-high blood lalo. Dahil di namin naayos ang connection, sinabihan akong tatawagan ako sa loob ng 24 oras. Hanggang ngayon, hindi pa rin sila tumatawag. Ang solusyon lang pala–na natagpuan ko matapos maggsawa sa ilang araw na paghihintay sa di na dumating na tawag–ang akyatin ko at pihitin ang aking antenna patungo sa tamang direksyon.

Simple lang ang solusyon sa problemang itinawag ko sa kanila, pero nakakasama pa rin ng loob na “na-indyan” ako. 24 hours daw. Huwag na. Puputi lang ang mata mo sa kakahintay sa wala.

So okay na, ayos na ang connection ko. Pero dahil sa napakabagal na connection, gusto ko sanang magpatulong sa CSR na gamitin ang QuickFix utility nila. Kaso, di ako makapasok sa portal. Mali raw ang password ko.

Inumaga at napudpod na ang kamay ko sa kakatawag sa *1888 at 6727277–may mga sandaling pinagsabay ko pa, isang kamay sa cellphone, isang kamay sa landline–pero ‘di pa rin ako maka-connect.

Naparami na yatang sobra ng subscribers ng Smart Bro, at inabandona na ng Smart ang tungkulin alalayan ang mga nabitag nilang bago at lumang mga customer.

Tsk tsk tsk. Alam kaya ito ni Tito Mon? Sigurado ako!

0 thoughts on “Smart Broken (2)”

  1. The current political harassment from the Palace against a known opposition figure is really a shameful act that was made to further degrade the democratic institutions in our country. In the first place, the “issue of ghost employees” is a national issue that is haunting the national government, including the presidential palace, the cabinet secretaries’ offices and almost all of the local officials’ offices throughout the country. The issue of ghost employment in the Philippine government is a national problem that has to be resolved. Why single out Makati City only? Why not begin the process at the Malacanyang Palace? And why is it that there is a “swift process of investigation” for opposition figures as compared to the “slow process of investigation” against known administration officials? When will Mrs. Arroyo herself face an honest-to-goodness investigation process that will determine the legitimacy of her presidency? As I’ve said before, Mrs. Arroyo has a credibility problem that makes her presidency become so bankrupt in upholding moral values. Such presidency has no moral basis to suspend local officials on the basis of mere suspicions only. Mrs. Arroyo should advocate political abrogationism herself, so that she can wage a real campaign for the gaining of real and moral democracy in our country. Political abrogationism is the advocacy of peaceful and lawful abolition of all types of dictatorships, monarchial reigns and despotic regimes all over this world. Political abrogationism also preaches that every country, every social organization and every culture in our world should peacefully and lawfully embrace real and moral democracy. Mrs. Arroyo can know more about political abrogationism by typing and clicking the word “political abrogationism” at any internet search box that is available. Mrs. Arroyo should be advised by Sec. Puno to stop making despotic policies that continuosly degrade the democratic institutions in our country. Sec. Puno should quit his post if he can’t say that to Mrs. Arroyo.

    All the legal, progressive and peaceful groups in our country should ask the presidency to stop harassing Mayor Jejomar Binay. Let Binay serve his term as mayor of Makati without political harassment from a questionable presidency. Let Mrs. Arroyo face an investigative body that will determine the legitimacy of her presidency.

    REAL AND MORAL DEMOCRACY FOR THE PHILIPPINES!!!

    SUPPORT JEJOMAR BINAY NOW!!

    PEACEFULLY AND LAWFULLY STRUGGLE FOR REAL AND MORAL DEMOCRACY IN OUR COUNTRY!

  2. I feel bad about the customer service that we have in this country. Global companies choose us to provide excellent customer experience for their customers based abroad. It’s really sad that we can’t provide the same thing for our fellow Filipinos. Pakshets!

  3. lets not blame our Customer Service Reps or Tech People… hindi sa kanila ang problema.. maaring ang problema ay sa limitadong training na binibigay sa kanila ng company… kahit na gaano tau kagaling sa customer service kung kulang ang ating knowledge…. walang satisfied customers… Knowledge x Skill + Customer Service = Satisfied Customer … yan ang formula ng isang Quality Service from a Customer Service Representative… sana lang talaga maibigay ng Smart ang tamang training para sa kanilang mga tech agents…

  4. @Mark Salazar, hindi naman po sa lahat ng bagay kayang sagutin… nasa paraan po ng pagsagot yun ng isang ahente. yes, we should not blame the representatives. yung companies ang dapat natin panagutin dahil sa bulok na proseso na pinatutupad nila.

  5. pano ulit tech support? haha. di ko na maalala yung number. hindi rin detalyado yung website nila. hindi ko na maalala kung pano maglog in. hehe

  6. Hay… True… I really really wanna NUKE Smart for their Paksyet na services. Im having very low and intermittent connection couple of days after my installation (Oct 18, 2006) until now and…. Walang nagbago… Benn calling almost everyday and for 1 month mga 3 days lng ang approvd for rebates smantalang laging report e “there is technical problem on base station” Syete naman!!!
    I e-mailed DTI awhile ago. Sna magawan ng paraan yang pangloloko ng Smart. Im planning on continuing to use their SMart bobo pero I wont pay. hmmm….

  7. Hindi rin naman ako ganun ka galing pag dating sa technical stuff and hindi rin ganun ka addict pag dating sa Internet…
    However I would like to emphasized that alam ko rin naman tumingin ng magandang connection status lalo sa sa Internet speed… Anyways nag work rin ako sa Smart Bro noon at cxmpre alam ko iyong advantages and disadvantages ng service. Kung gaano karami iyong irate caller at happy people with the servise. And so far alam ko rin how good the smart bro is… I will claimed that Im a smart bro user at hindi naman ito ganun talaga ka ganda compared kay PLDT DSL though mag kapatid sila… Once in a blue moon lang ako mag ka problema sa connection ko at may router pa iyon… Nagagamit ko ng sabay iyong dalawa kong computer plus nakikikabit pa wirelessly iyong mga friends kung kapitbahay… Siguro tama nga si “yesyesyes” nasa pc specs iyon…. at kung marunong ka lang mag laro sa connection at system ng computer mo…. Mahilig kasi akong mangulikot and I’m currently I’m working sa isang company who support basic networking .(I hope you will not interpret this statement as pag yayabang)

    Walang perpektong ISP Smart Bro man, PLDT DSL, Globe or Sun depende lang iyon sa location mo at kung gaanu karami iyong nag coconsume nito, kung gaano karami rin iyong tintawag nating interference ng pwedeng mag block o pabagal sa connection strength (ex. puno, building) and to top it all iyong specs narin ng pc natin….

    Just to make sure lang na quality iyong materials na ibibigay sainyo ng future provider nyo, maganda ang location nyo at pasado iyong specs ng computer nyo sa requirments nila…

    Matutong mag tanung tanung sa mga kakilala nyo na may existing service na… and try to check forums. I’m sure it will help… Hwag ding abusuhin iyong pag consume ng connection nyo…..

    In addition to this lets respect those costumer representative from our respective ISP dahil sila man ayaw nilang ma experience nyo iyong ganyang connection.Dahil sila man user or consumer den and they know whats the best for us.. once they said na forwarded na ito, na e – report na ito or what ever resolution they have for our respective concerns just have faith with them dahil trabaho nila iyon. Follow up lang ng follow up.. Hwag silang sigawan dahil hindi natin sila pag aari, hindi makatao iyon … iyong binabayad natin sa kanila is not enough for there monthly salary… kahit wala tayo sumasahod sila… Make it easy for both parties kung hindi na talaga kayo maka pag timpi dahil sa gigil at inis nyo sa service na narerecieve nyo be calm.. dont be rush… ask for a supervisor kung hindi na talaga manageable or understandable iyong reason nila for your issue learn the significance of pakiusapan… Lets portray professionalism.. yelling to a costumer representative wont help…

    Be nice and be always nice…. people in costumer service are good in handing not only in our concerns kundi we as a complainants… lets be professional..

    Cnxa na sa article na ito (Kung article man itong matatawag) I hope this simple information and suggestion that i have shared will help you out…

    For your comments and suggestion please send it @ simplengtriplang@yahoo.com

    MALAY MO YOUR SUGGESTION WILL HELP OTHER PEOPLE…

  8. Wag nalang kayo magsubscribe sa Smart BroKEN. Una, sira lagi ang connection nila (intermittent, no connection no connectivity). Pangalawa, walang naitutulong ang hotline sa mga problema sa connection. Pangatlo, wala silang ginagawa para maayos ang connection. Pang-apat, sa atin pa sinisisi kung bakit sira ang connection (sira network driver, kulang specs ng pc, etc etc etc). Basta sa mga nagbabalak na magapply sa Smart BroKEN, sakit ng ulo lang ang inaapplyan nyo, mas mabuti pa mag dial-up nalang tayo. I HATE SMART BRO!!!!!

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